Monica and Kristi have done an outstanding job processing service authorization requests. In 2025, they processed 1,630 authorizations which is an increase of more than 85 from the previous year. This achievement is especially impressive given that the team operated with a vacancy for one quarter of 2025, and in the next quarter continued the increased workload while training a new team member.
Throughout this period, Monica and Kristi maintained a high standard of excellence and fiscal responsibility by continuing to look at the amount of services that were authorized versus what was actually utilized. This diligence in reducing unused funding helps to reduce our Waiver match obligation to DODD.
Monica and Kristi also learned and successfully implemented local property tax funding processes. They consistently provided excellent customer service to providers, ISCs, and other staff, leading by example and demonstrating exceptional work ethic, even when the team was not fully staffed. Both are truly deserving of this recognition.
Monica and Kristi have done an outstanding job processing service authorization requests. In 2025, they processed 1,630 authorizations which is an increase of more than 85 from the previous year. This achievement is especially impressive given that the team operated with a vacancy for one quarter of 2025, and in the next quarter continued the increased workload while training a new team member.
Throughout this period, Monica and Kristi maintained a high standard of excellence and fiscal responsibility by continuing to look at the amount of services that were authorized versus what was actually utilized. This diligence in reducing unused funding helps to reduce our Waiver match obligation to DODD.
Monica and Kristi also learned and successfully implemented local property tax funding processes. They consistently provided excellent customer service to providers, ISCs, and other staff, leading by example and demonstrating exceptional work ethic, even when the team was not fully staffed. Both are truly deserving of this recognition.