In the past two months, Chelsi has become the contact person for 22 people who have been determined eligible for FCB services. As they completed the intake process, it was determined that they didn't require Service Coordination, so the assignment was referred to PCR. Since Chelsi works with kids teams, she has been working with these referrals. Her follow up resulted in connection and support/resources for particular questions with contact information for future needs. Not only has slowed the additional numbers on ISCs caseloads but addressed services requested without the administrative burden required of the system.
In the past few months, Amanda has been assigned 30 people that request services from Fairfield DD, but do not require service coordination. Amanda has reached out, determined what is needed, and connected to be available for future needs that may arise. This work with the SSA department has decreased the demands on ISCs while providing a seamless connection for people who may like the assurance of a connection to the agency while living lives of greater independence.