Nominated Value: Collaboration
During Vee’s on-call shift, she went above and beyond, demonstrating exceptional dedication and professionalism. She handled a high volume of calls with varying levels of urgency, responding quickly and calmly to each situation. Her communication was consistently clear, and she completed all necessary follow-up to ensure the team was fully aware of next steps. Vee’s reliability, responsiveness, and commitment made a meaningful difference. She sets a strong example for how on-call situations should be handled. Thank you for your hard work as an Individual Support Coordinator!
Nominated Value: Collaboration
Matt assisted with a post–home modification review and conducted a very thorough assessment. He identified several items that required additional review by the contractor. Matt also took the time to assist with a phone call to the general contractor, clearly explaining the situation and outlining exactly what needed to be completed. He communicated clearly throughout the process and was quick to offer support. His knowledge, expertise, and willingness to help were truly appreciated.
Nominated Value: Creating a Brand of Excellence
Submitted by an advocate of a person on Olivia’s caseload:
It is clear that Olivia has made a positive impact for this person and has gone above and beyond to ensure their needs are met. Olivia has demonstrated a commitment to provide excellent support and follow through when met with challenges for those whom she supports. "I wanted to take a moment to share how grateful I am for the care and support Olivia has provided to my nephew, and myself. I expressed concern for his inability to successfully manage his complicated medication regimen and my frustration that we can’t get home nursing for medication administration due to insurance issues. Olivia immediately investigated and found a solution by changing from CareSource to traditional Medicaid. Olivia did much of the legwork herself to make this happen as we did not have assistance or cooperation from 211. Prior to this, I had shared that I’m having a difficult time keeping him stocked with food as the amount he eats outpaces his food stamp allowance, and my grocery budget for him. She quickly came up with a solution for him to receive prepped meals each week. She met with him to teach him to place his weekly order. This has been extremely beneficial. This week Olivia learned he had fallen in the shower and hurt his knee, as well as causing some damage to the shower wall. He had not shared this with me as I have been ill and he didn’t want to bother me. Olivia immediately called me and told me she asked him to go to urgent care (he declined) and will look into having shower safety rails installed for him. She also worked to obtain a loaner shower chair in the interim. She is now scheduled to meet with him, along with a disability safety staff member, early next week, She has been truly exceptional in the way she looks out for his health and safety. From putting thoughtful safeguards in place to consistently checking in and following through, she has shown genuine care, patience, and attentiveness. It’s clear that she goes above and beyond to make sure he is safe, supported, and treated with respect. He does not open up too many people, yet he is very comfortable with Olivia and enjoys her visits. Knowing that Olivia is involved in his care has given me real peace of mind. Her dedication and compassion have made a meaningful difference for my nephew, and we are incredibly thankful for her efforts. I felt it was important to let you know what a positive impact she has had and how much her work is appreciated.