Meet Todd McCullough, Fairfield DD’s Director of Operations!
Todd describes his job as making sure the systems behind the scenes work so staff can focus on supporting people.
That behind-the-scenes work includes Fairfield DD buildings, technology, safety, fleet, assistive technology, and the many improvement projects happening across the agency. Todd says a huge part of the role is solving problems, reducing barriers, and putting good processes in place so things run the way they should.
“Operations may be behind the scenes, but it directly supports our mission. Safe spaces, reliable technology, accessible tools, and strong infrastructure all help staff deliver services and help the people we serve live with greater independence,” Todd noted when asked how operations connects to Fairfield DD’s mission. “When we do our job well, it makes it easier for everyone else to do theirs.”
One of his favorite parts of his job is working through complex challenges and turning them into practical solutions that improve things in the long term.
“I also value helping teams grow, strengthening how departments work together, and building systems that make daily work more consistent and less frustrating for staff.” He shared.
Todd believes success in the operations department is usually invisible to most people. He expressed that if staff can walk into a building, log into their systems, do their work safely, and go home without having to think about operational problems, then that's a good day. Smooth, reliable, and responsible is what they aim for.
When asked if there was anything he’d like people to know about the operations department, Todd had this to add,
“Operations isn’t just about fixing things when they break. It’s about planning ahead, managing resources responsibly, and continuously improving how we work. Most of the effort is focused on preventing problems before they happen and building systems that support people for the long run,” he said. “At the end of the day, my goal is simple: remove obstacles, support our teams, and help build an organization where staff can do their best work serving our community.”